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Crucial Conversations: Tools for Talking When Stakes Are High / Edition 2 by Kerry Patterson, Al Switzler, Joseph Grenny, Ron McMillan, 9780071771320, Paperback
PPT - Crucial Conversations & Conflict Resolution: Tips for Talking When the Stakes are High PowerPoint Presentation - ID:1822545
Crucial Conversations, by Grenny, Patterson, et al.
Book Summary - Crucial Conversations (Kerry Patterson)
The New York Times bestselling guide to leading positive change in any organization--updated with new insights, research, and case studies Learning how to influence others may be the most important leadership skill you'll ever develop. And yet most leaders don't recognize this fact--that leadership, at the end of the day, is the capacity to influence behavior to drive results.
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Book Summary - Crucial Conversations (Kerry Patterson)