Crucial Conversations book review: I don't re-read books often, but I made an exception for this one. I've now read it three times
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Used copy of Crucial Confrontations: Tools for Talking about Broken Promises, Violated Expectations, and Bad Behavior by Kerry Patterson for sale on
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Crucial Conversations: Tools for Talking When Stakes Are High, Third Edition by Emily Gregory; Joseph Grenny; Kerry Patterson; Ron McMillan; Al Switzler, Paperback